Don't think there was anything non-genuine in my post about my first-time user experience?
Was also attempting to highlight that there is a possible easy fix for the company by way of a few extra lines on the delivery docket or receipt or a sticker on the outside of the packaging that highlights to the customer that 'this device requires firmware update prior to first use'.
There's surely many other newbs like me who would be too excited at the thought of trying out a new product to bother updating the firmware before use?
Maybe there's someone from the company who reads these forums? Maybe they appreciate the feedback and can come up with ways to further enhance the customer experience. Maybe that will help to sell more units, maybe that will help the share price? Depends how or if you want to listen to feedback i guess.
I'm a Mac guy...any new phone or Macbook will automatically update as son as you're online from my experience, so as a customer i don't really get to experience the product prior to any necessary updates taking place.
Just my thoughts. Back in my box now until i've run the firmware update and have successfully completed my app training certificate.![]()
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