crickey , that sounds pretty serious! hope your Mum is not too...

First 2 Last

Share
Profile

Follow
crazypunter

5,178 Posts.

24

11/04/18

18:02

Post #: 32385811
Share

Originally posted by JBA Driver ↑

Thought this was coming back on the buy radar then had this unfortunate experience with a Vocus telemarketer.

Repeatedly alleged to be from NBN to book an appointment for connection because the landline was about to be disconnected for my pensioner mother. I took the call & long story short, said no cost involved becasue its just bringing the NBN to the house but what is your billing details for the charge (really!!). Ended with threat to disconnect service (which they don't supply).

Traced company, phone number and website back to Vocus.
Called head office but reception "not provided with information that could help with this call". Now that sounded scripted.

The problems you get when you package up these little companies into a corporate quickly, sometimes the due diligence is lacking along the the integrity. I don't think all their corporate policies and procedures have yet been put in place.

Try looking at broadband.com.au as a comparison site that only compares to themself.
Until they show some integrity I don't see much change

Expand

crickey , that sounds pretty serious!

hope your Mum is not too upset.

i'm not sure if this helps, but there is an Ombudsman who handles complaints relating to Telco's.

cheers crazypunter

VOC Price at posting: $2.34 Sentiment: None Disclosure: Not Held
2 Upvote

0 Great analysis

Reply

Top Stories

The ASX Today: Market wavers even as US-Iran talks progress; WiseTech plunges on White investigation

LISTEN: HotCopper Wire Podcast #051 – The President who cried peace

LIN

Lindian Resources on target for first rare earth production at Kangankunde

Expert Exchange: US-Iran ceasefire – What it means for markets, oil, and the Middle East

ING

Inghams shares sink after bird flu detection prompts biosecurity crackdown

First 2 Last

Add to My Watchlist

What is My Watchlist?

A personalised tool to help users track selected stocks. Delivering real-time notifications on price updates, announcements, and performance stats on each to help make informed investment decisions.

crickey , that sounds pretty serious! hope your Mum is not too...

Top Stories

The ASX Today: Market wavers even as US-Iran talks progress; WiseTech plunges on White investigation

LISTEN: HotCopper Wire Podcast #051 – The President who cried peace

Lindian Resources on target for first rare earth production at Kangankunde

Expert Exchange: US-Iran ceasefire – What it means for markets, oil, and the Middle East

Inghams shares sink after bird flu detection prompts biosecurity crackdown

Featured News