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Chargeback Analyst

iSignthis Ltd|More jobs from this company

Job Description


Chargeback Analyst
Australian Securities and Frankfurt Stock Exchange listed iSignthis Ltd (ASX : ISX / DE : TA8) is the global leader in online, dynamic verification of identity and financial transactions via regulated e-payment instrument authentication.
iSignthis is a principal member of Visa Inc, MasterCard Worldwide, JCB International, and a partner of alternative payment methods including WeChat, Alipay, China UnionPay, PoliPayments, Trustly, Sofort and more.
We are EU/EEA authorised deposit taking institution, as well as a payment facilitator in Australia and New Zealand.
We've got an exciting opportunity for a Chargeback Analyst to join us in our Melbourne Office, and work with our global risk and disputes team.
The Position

• Research credit card disputes and build response cases to recover funds for various merchants whilst using our proprietary systems
• Efficiently research and present evidence to validate transactions. Ensure accurate and appropriate responses to disputes.
• Maintain strict adherence to domestic and international chargeback rules and regulations across various card schemes, including Visa, Mastercard, JCB and Diners.
• Provide a high standard of professional/caring/friendly service while maintaining or exceeding the established standards for chargeback productivity and quality
• Perform link analysis on missed hostile fraudulent transactions as required
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information and/or direction
• Work with peers and leadership by communicating chargeback anomalies, or fraud trends (based on received chargebacks), and sharing ideas and information
• Compile evidence form merchants, and together with in-house data, file responses to card scheme's / issuing institutions in defence of the merchant's position
• Prepare weekly and monthly reports, including frequency and pattern analysis.
• May require shift-work, including weekends and holidays

Required Skills/Qualifications:

• Strong customer service, analytical, and decision-making skills
• Knowledge of Major card scheme rules, dispute and arbitration processes
• Excellent
  • client focus and attention to detail
  • verbal & written communication skills
  • time management and decision making skills while effectively handling high volume situations with little management over-site
• Competitive, persistent and inquisitive personality
• Abide strictly by the company's data protection policies
• Strong Internet research, Microsoft Office, and overall PC skills
• Language Skills: Ability to read and interpret documents such as card scheme rules, dispute management processes, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups; internal personnel, customers, and/or employees of organisation
• Work weekends and/or holidays as required by business need, in order to support our international operations.

Education / Requirements

• Degree and/or four (4) years related experience and/or training related to chargeback dispute processing in a Payment Services Provider or as part of online services including FX/CFD, Gambling, Retail, and/or the Travel domain.
• Previous credit card chargeback experience, including dispute management and arbitration submissions, preferred for e-commerce or e-commerce fraud review, or equivalent combination of both education and experience.
• Chargeback management experience with an acquiring institution (eg Firstdata, NAB, CBA, ANZ or Westpac) essential.
• Successful completion of a background check with a clear Police Certificate
• Australian citizen or resident.

More Info
http:www.iSignthis.com
https://www.linkedin.com/company/2930526/