I agree all of the above would be very valuable to almost every organisation out there, however some of the comments you have reported back from the Messiah seem a little far fetched.
I'd find it hard to believe NOR are a clear 2 steps ahead of the competition in the AI field given their R&D budget, but I decided to Google anyway.
Found a little US based company called Verint Systems (sounds a bit like Norwood Systems doesn't it?) NASDAQ: VRNT
They call themselves an 'actionable intelligence company' $1B+ in revenue and they have 80% of Fortune 100 companies as their customers.. $1B in R&D spent over the last decade.
In addition to doing a whole heap of cool things, they have a call recording solution that can integrate into Skype for Business or virtually any other cloud or onsite PBX system for that matter (including the bank of MSI's Avaya).
https://partnersolutions.skypeforbusiness.com/solutionscatalog/applications/verint-call-recording
Shane may be able to correct me here, but as I understand NOR have the capability to record audio, text & meta data much like other providers, but the idea of analysing this data would be something they might offer in future, but not right now? (Happy to be corrected here)
On the matter of Banks I thought I'd mention that Telstra today announced they will be allowing O365 users to call out to the PSTN network (using Skype for Business or Microsoft Teams.)
https://www.crn.com.au/news/microsoft-telstra-launch-native-voice-pstn-calling-for-office-365-487301
I'd see this Cisco HCS or Telstra's Broadsoft (Liberate) as being the most likely solutions the big telco's would be putting forward to the aussie banks, and I think it's naive to compare the incumbent offering to NOR's solution without imagining what else may be on offer.
Mobility/BYOD may well be a big driver for banks, but it is just one of challenges they face. They still must have 10's of thousands of mainly desk bound employees (presumably using Microsoft office), huge call centres, massive data centre infrastructure, thousands of branches & offices on Telstra data connections, 1000's of video conferencing meeting rooms, upcoming IoT rollouts, etc, etc.
I just can't see how it wouldn't be a better decision to extend O365 onto mobile devices (including laptops, PC's, not just iOS/android). Skype for business offers far more features than just mobility including videoconferencing, screen sharing, collaboration (all of which could also be recorded for compliance/analytics) as well as presence (forgive me on this one I've never seen this promoted by NOR, but I could be wrong they may have it).
I think the real killer with Microsoft is its federation capability. When the Westpac CEO is using Skype for Business and wants to call the CEO of BHP (also using Skype for Business) they can see of they are available.
I know Microsoft software sucks, but unfortunately they (like Telstra) are very well entrenched in the business world and all employees natively know how to use Office.
Even if NOR's solution can be easily integrated via MDM you would think the overhead of change management and managing another vendor would too cumbersome to justify the cost saving, in addition to them forgoing a range of productivity enhancements the NOR mobility solution cannot provide.
It's an immense market, and I believe a niche does exist for NOR (as proven by the small win with the US mob recently), but it will be tough.
