Machine learning and customer feedback was highlighted by Paul at the AGM.Imagine your call to a customer being analysed independent of human intervention and feedback given to you on that specific call to the customer.Feedback might be that you forgot to highlight a major point to your customer and would advise a call back to your customer to discuss this.What a great tool.Now expand this tool by 20000 employees across a number of priority discussion points per customer.Game changer with Paul saying Nor were a clear 2 steps ahead of competition in the AI field.
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